Shipping Policy

At Pray Eyewear, we are committed to delivering your handcrafted eyewear with care and precision.

Processing & Shipping Timeline

All pre-sale orders from the “RE-BORN” collection are scheduled to ship in April or May 2025.
Once your order is dispatched, you will receive a confirmation email with tracking details.

Shipping Rates & Carriers

We offer secure shipping through trusted carriers to ensure your eyewear reaches you safely.
Shipping fees vary depending on your location and will be calculated at checkout.

International Shipping

International customers are responsible for any customs duties, taxes, or import fees that may apply.
Delivery times for international orders may vary depending on customs clearance processes.

Return Policy

We want you to love your Pray Eyewear as much as we loved creating it. If for any reason you are not satisfied, our return policy is here to help.

Eligibility for Returns

Returns are accepted within 30 days of receiving your order.
The eyewear must be in its original, unused condition with all packaging and accessories included.

Non-Returnable Items

Customized or personalized items are non-returnable unless there is a manufacturing defect.

How to Initiate a Return

Contact us at [email protected] with your order number and reason for the return.
Once approved, you will receive instructions on how to ship the product back.
Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method. Shipping fees are non-refundable.

Exchanges

If you wish to exchange your item, follow the return process and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery.
We will replace the item or issue a full refund, including shipping costs.

For any questions or assistance, please don’t hesitate to reach out to us at:

📧 Email: [email protected]

We appreciate your trust and look forward to serving you with the highest quality and care.

The Pray Team